Refund Policy

We want you to be happy with your order from The Noble Bee. This policy explains your rights around returns, exchanges and refunds.

Your Right to Cancel

Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving your goods, without giving a reason. To cancel, email us at info@thenoblebee.com with your order number, stating that you wish to cancel.

Once you've told us you want to cancel, you have a further 14 days to return the goods to us. We recommend using a tracked delivery service, as you are responsible for the goods until they reach us.

This right does not apply to:

• Perishable goods, including honey and other food products, once opened or once the seal has been broken
• Goods made to your specification or clearly personalised
• Gift cards and vouchers

Returning Goods

To be eligible for a return, items must be unused, unopened and in their original packaging, with proof of purchase. Please contact us at info@thenoblebee.com before sending anything back, so we can advise on the best way to return it.

Return postage is at your own cost unless the item is faulty, damaged or incorrect, in which case we'll cover it.

Refunds

Once we've received and inspected your return, we'll email you to confirm whether your refund has been approved. Approved refunds are issued to your original payment method within 14 days.

Please note:

• Shipping charges are non-refundable, except where the return is due to our error or a faulty item
• Refunds can take a few extra days to appear on your statement, depending on your card provider

Faulty or Damaged Items

If your order arrives faulty, damaged, or isn't what you ordered, please contact us at info@thenoblebee.com within 48 hours of delivery, with photos of the item and packaging where possible. We'll arrange a replacement, exchange or full refund, including return postage.

Beekeeping Experience Days

Bookings for beekeeping experience days are non-refundable but may be rescheduled with at least 7 days' notice. Please contact us at info@thenoblebee.com to rearrange your date.

Contact Us

The Noble Bee Furzedown Farm, Hart Hill, Southampton SO45 3ND Email: info@thenoblebee.com